Delivery and Returns


Freight Policy:

Freight is charged on all orders with the exception of continence products (any value) and paper products (over the value of $150).  

If additional items are bundled with the above, the freight charge will be waived.

Freight is charged on all retail orders.



Orders are dispatched Monday to Friday

Orders received before 12 noon, we will aim to dispatch the same day

Orders received after 12 noon, will be dispatched the following working day


Delivery Times:

North Island: 2-3 working days

South Island: 1-2 working days

Christchurch: Next working day

* Some rural areas may take longer depending on the delivery schedules



If any items arrived damaged, please contact us to arrange a return or replacement on 0800 807 126 or

If you wish to return items, these will need to be returned in the same condition as when received